These are plain-language terms for the service while it is pre-launch. A written agreement will be signed with each business before it goes live, and a Florida attorney will review these terms before launch.
The service
AI Phone Answering Line provides an AI phone assistant that answers calls to a number assigned to a business, takes the caller's name, address and message, texts a summary to the business owner, and may transfer a call to the owner's phone. It is operated by John Marshall as sole operator.
Not an emergency service
The service is not for emergencies and does not replace 911. If a caller describes an emergency, the assistant gives safety instructions and tries to reach the owner, but callers in danger should call 911.
No promises about results
The assistant is software. It can mishear, misunderstand or make mistakes, and calls can be missed. The operator does not promise any number of leads or jobs.
Planned price
The planned introductory price is $99 per month per business, month to month, including up to 600 call minutes, with a free trial period for new businesses. Billing is by card on Stripe's hosted page. These figures may change before launch and will be set out in each business's agreement.
Business responsibilities
- Give accurate business information and keep phones answerable.
- Do not use the service for unlawful calls or for marketing or cold-calling.
- Keep the spoken notice that the caller is speaking with an AI and that the call may be recorded.
Third-party services
The service depends on Twilio, Anthropic and other providers. Outages outside the operator's control are not a breach of these terms.
Data
See the Privacy Policy. A business owns its call data and can ask for it to be deleted.
Ending the service
Month to month. A business can cancel at any time by text or email, effective at the end of the paid month.
Governing law
Florida law. Limits on liability and other legal terms will be added after attorney review and before launch.